FAQ¶
Pricing¶
Q. What are the system requirement for running OnSphere ?¶
See requirement page
Q. What is OnSphere pricing¶
See pricing
How can I become an OnSphere reseller¶
A: We’re thrilled that you’re interested in joining us as a reseller! The process is simple:
Contact Us: Reach out to our dedicated team at info@swissdotnet.ch. Whether you have questions or are ready to start the collaboration, we’re here to assist you.
Q: What advantages do resellers receive?
A: Resellers with Swissdotnet S.A. enjoy exclusive benefits, primarily in the form of competitive pricing. We understand the significance of pricing in the reseller landscape and strive to provide attractive pricing structures that give you a competitive edge.
Q: How does collaboration work with Swissdotnet S.A. ?
A: Collaboration is at the core of our philosophy. Beyond mere transactions, we believe in fostering a relationship that goes the extra mile. As a reseller, you can expect dedicated support and resources to help you thrive in your market.
Ready to explore these benefits? Feel free to info@swissdotnet.ch to kickstart our collaborative journey.
Feature and bugs¶
Q: What upcoming features can we expect?¶
A: Your curiosity about our upcoming features is greatly appreciated!
1. Agile Methodology: We follow an agile methodology for developing new features. This means that instead of a rigid roadmap, we adapt to evolving needs and prioritize features based on user feedback and industry trends.
2. Flexible Planning: While we don’t have an extensive roadmap, we’re flexible and responsive to user demands. If there’s a specific feature you urgently need or a functionality you’d love to see, please don’t hesitate to get in touch. Your input is crucial in steering our development efforts.
Transparent Communication: Stay informed about our ongoing efforts through our changelog, newsletters, and announcements. We believe in transparent communication to keep you abreast of the latest developments.
At Swissdotnet S.A., we maintain a high level of activity, and our commitment to improvement is reflected in our regular updates. For detailed insights into recent changes, we encourage you to check our changelog.
Thank you for being an essential part of our community. We’re excited about the journey ahead and look forward to delivering features that enhance your experience with OnSphere!
Q: I’ve noticed a missing feature in OnSphere. What should I do?¶
A: We appreciate your keen observation and dedication to enhancing OnSphere! If you’ve identified a feature that you believe would add value to our platform, we’re eager to hear from you.
How to Proceed:
1. Contact Us: Reach out to our support team to discuss the specific functionality you have in mind. We’re excited about the possibility of improving OnSphere based on user feedback.
2. Feasibility Discussion: Let’s explore the feasibility together. Contact us to initiate a conversation where we can delve into the details of the suggested feature. Your insights play a crucial role in shaping OnSphere’s evolution.
At Swissdotnet S.A., we are committed to continuous improvement, and your input is invaluable in making OnSphere even better. Thank you for being an essential part of our journey!
Q: I’ve encountered a bug in OnSphere. What steps should I take?¶
A: We appreciate your diligence in using OnSphere and reporting any issues you come across. If you’ve identified a bug, we’re here to help resolve it promptly.
How to Proceed:
1. Contact Us: Reach out to our support team to report the bug you’ve encountered on info@swissdotnet.ch. Your detailed information will aid us in understanding and addressing the issue effectively.
2. Provide Detailed Information
Please provide comprehensive details about the encountered bug. This should include logs, version details, a specific example illustrating the issue, and what the expected output should be. Your thorough input greatly assists our team in accurately diagnosing and swiftly addressing the problem.
Q: I’ve identified an issue in the documentation. What should I do?¶
A: Thank you for bringing this to our attention. While we strive for accuracy in our documentation, it’s possible that errors may occur. If you’ve come across a problem, please follow the steps below:
How to Proceed:
1. Contact Us: Notify our support team about the issue you’ve found in the documentation. Your feedback is crucial in helping us maintain the highest standards.
2. Explain the Issue: Clearly outline the problem you’ve encountered. If possible, provide specific details such as the section, page, or content that seems to be inaccurate or unclear.
Understand Potential Errors: Keep in mind that, like any resource, our documentation may have occasional errors. We appreciate your understanding and are committed to swiftly addressing any discrepancies you bring to our attention.
Your dedication to improving our documentation is valued, and we are grateful for your assistance in ensuring its accuracy.
Technical¶
Q. Why downtime occurs during configuration updates?¶
To maintain a consistent state, configurations are loaded during the startup of the module. This decision ensures a high level of reliability by preventing certain edge cases. If, for any reason, this approach is not feasible or presents challenges, please do not hesitate to contact us for further assistance.