Pricing

The following chapter describes the marketing model of the OnSphere framework.

Note

This information is provided for informational purposes only and does not serve as a contractual basis. Feel free to contact our sales team (sales@swissdotnet.ch) for a specific proposal.

Sales model

In order to meet the needs of its various clients, OnSphere has been divided into three distinct editions.

It is important to consider the number of points implemented in the installation as well as the quantitative requirements of various elements. Our licensing system imposes no limit on the number of simultaneous users but rather on the number of points integrated into the system.

Each edition can be acquired through two alternatives:

Annual license

Annual license (software updates included). Invoice sent annually at the beginning of the calendar year.

Perpetual license

One-time purchase + annual software updates. The first year of updates is included in the initial price.

OnSphere Features available for each edition.

Feature	Basic	Pro	Ultimate
Centralized Authentication (LDAP, Radius, ADFS, OTP, etc.)
High Availability
Remote Connectors
Dashboards
Alarms
Scripts and automation
Live video
Analytics
Reporting
Geographical views
Forms

Support

Swissdotnet offers various support options for its solutions, allowing partners to receive dedicated assistance based on their needs.

The table below outlines these different versions and their key features:

Support plans

	Silver	Gold	Platinum	Diamond
Availability [1]	Business days [4] 8h00 - 12h00 13h00 - 16h00	Business days [4] 8h00 - 12h00 13h00 - 16h00	7/7 8h00 - 17h00	24/7
Type	Ticketing	Ticketing RA [2]	Ticketing RA [2]	Ticketing RA [2]
Maximum resp. time	24h	6h	4h	2h
Hours Included	Depending on the contract [3]	Depending on the contract [3]	Depending on the contract [3]	Depending on the contract [3]
Price	On request	On request	On request	On request

[1]

The availability hours correspond to the Central European Time (CET) timezone.

[2] (1,2,3)

Remote access is possible directly to your infrastructure. The client is responsible for setting up the access means.

[3] (1,2,3,4)

During the establishment of the support contract, an annual time estimate is made with the client. This estimate is included in the support package. Additional hours are billed at a preferential rate, as also specified in the contract.

[4] (1,2)

Business day are computed by the link on the Catholic part.

Training

Swissdotnet has the capability to train users and integrators of the OnSphere solution through training materials and experienced staff. These training sessions can be organized in various ways: in-person or remotely, half-day or continuous over several days, individually or in groups.

See the formation for more details.